Quote:
Originally posted by Carrie
2. Rackshack does not give refunds - ever. For any reason. It's in the TOS and AUP that you have to agree to when you sign up. I've been there for years and I've seen times when someone genuinely deserved a refund, but they stick to their rules - no refunds.
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Well, I believe I genuinely deserve one. A partial refund, at least - I am no longer using their services due to the fault still being unresolved, and do not wish to use them. Surely it can't be 100% legal to flat out refuse a refund? If you buy a product and it's faulty, you return it for a refund or replacement. Why is a service any different?
I will email those people and try to reason with them, but right now all I want is the refund. I am no longer interested in fixing the problem - it's been over 3 days since it started and they quietly closed the ticket without a solution.
I posted here purely to vent, not really to jog anyone at RS into action.
