We also have to deal with the fact that writing fake favorable reviews is a huge thing now. A few years back these were easy to spot and obviously planted, now you have professional writers with lots of legit-sounding personas with a variety of writing styles/voices, who will pepper a couple minor flaws into otherwise positive reviews to sound realistic.
On the flipside, far as actual real reviews - people are much much more likely to take the time & write one up after a bad experience of course.
So yeah, the stars are mostly useless. IMO the only time I pay attention is when a place has 1 or 2 stars, usually those truly do suck.
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