Probably a good idea to take a screenshot when anything like that happens such as where you land a whale. It gives you some evidence for later if something like this should happen.
I don't know the story and I know little about Datingfactory but a probing question such as what is the guy's name could also be meant to see if you are contact with him. If you are they can't claim "he was a chatter and his account was terminated" if that isn't true. If you don't know him they can claim anything they want and you have no way of calling them on it.
You would think their system would have logs to see who you referred and what happened where you wouldn't need those details but maybe not and the coder omitted those features.
That you aren't getting replies is troubling, maybe quite telling.