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PS - If you're going to post your problem to a forum, GFY isn't the place to do it. Nothing is going to get done about it over here.
Instead, post your issue in the Rackshack forums, where the actual Rackshack people will see the problems you're having.
PPS - Make sure to include your RS-XXXXX number and IP address of the server in the email you send so they can look it up immediately without having to write back and ask you for it.
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