Quote:
Originally Posted by MisterPeabody
How do you handle the customer and affiliate side of things? Customer support, passwords, sending out checks, etc?
Basically what I'm asking is what do you do to replace what a CCBill, Epoch etc can do for you in terms of backend stuff and dealing with Members issues? And, at the end of the day, is it 'worth it' doing everything yourself?
Thanks all!
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We use Netbilling, Epoch, GXbill for processing and NATS for member management and cascading billing.
Netbilling provides a 1-800 number for us and they handle a lot of support for us for a very reasonable transaction cost. We also use Zendesk via
http://yankssupport.com for additional customer support.
As far a checks go, you simple export a file from NATS into Quickbooks or any comparable product and print your checks up via any home printer.
We fight our own chargebacks when possible and do quite well in recovering them with minimal effort.
Totally worth it in my opinion. Hit me up on ICQ if you have any other questions.