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I once had the same 48 hour problem ... with RackShack ... just hang in their live support room ... and every 15 minutes post ...
NOW 24 HOURS 45 MINUTES for support request ...
both times I needed to do this were ...
"NIC" conflicts and "IP THEFT" ... by "gurus" including ranges of IP's in there config files ... which interfered with mine ...
I am not a tech guru but I have had no problems with RS for quite some time now ...
Eventually they just shut down all the offending servers until mine was working ..
Dad@
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