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when i first got a server with them it was fucked up, since the os and shit was created from a corrupt image. They fixed that. I later learn they assigned me the wrong ip's. They fixed that. Mostly smooth sailing ever since... I had some trouble changing the DNS but eventually got that going so I wrote up a popular tutorial about it (for ensim servers) at their forums.
Anyhow... anytime I had a major problem with them, fuck their chat, fuck their trouble tickets. I call them directly and speak to them.
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