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Originally posted by rowan
Hmmm... so much for getting excited about rackshack's $1 setup.  I've had a trouble ticket open for 48 hours and the customer service guys say that the network team "may be a while." My 700Gb/mo server is effectively a 300-350Gb/mo server at the moment due to some weird network problem which is choking my outbound bandwidth at a maximum ceiling of 1.2Mbit/sec.
I can't afford to wait 48+ hours if something like this happens again... I have to move elsewhere. I'll be paying twice as much and getting less download, but at least I know I can get a result if something goes wrong.
Prior to this I was all for rackshack, because I know how to run a server. However, now that a network problem beyond my control has reared its ugly head, I see the real problem with rackshack - their support team is *very* busy answering elementary support questions and escalating an unusual technical issue seems to be very difficult. The frontend guys just say "it's being worked on, we can't tell you more."
I asked nicely for a pro-rated refund (I've only been on for 7 days, and 2 1/2 of those have been useless) but they have refused.
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Nothing personal but if your dumb enought to use them for anything important you get what you pay for.