GoFuckYourself.com - Adult Webmaster Forum - View Single Post - rackshack woes - ticket now open for 48+ hours and unresolved. fuck this

rowan · 07-02-2003, 01:17 PM

People say use them if you know how to admin a server, but what happens when something beyond your control goes wrong?

Before this latest server I was a rackshack customer for something like 10 months. I had one issue with them, they unplugged my server because they thought it was part of a DoS attack. I tried IRC and called, but they said the only way that the server would be re-enabled is if I emailed abuse. It took 4 hours for them to respond and switch it back on... and another half a day for them to admit they made a mistake and unplugged the wrong server.

How do admin skills help there? They don't... if you have backup servers and you can live with outages like this, then go for rackshack. I have backup servers so the problem is not killing me (although it's costing me overage on my more expensive and more transfer limited server), but I am not impressed with the way they have handled my problem.

07-02-2003, 01:17 PM
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	People say use them if you know how to admin a server, but what happens when something beyond your control goes wrong? Before this latest server I was a rackshack customer for something like 10 months. I had one issue with them, they unplugged my server because they thought it was part of a DoS attack. I tried IRC and called, but they said the only way that the server would be re-enabled is if I emailed abuse. It took 4 hours for them to respond and switch it back on... and another half a day for them to admit they made a mistake and unplugged the wrong server. How do admin skills help there? They don't... if you have backup servers and you can live with outages like this, then go for rackshack. I have backup servers so the problem is not killing me (although it's costing me overage on my more expensive and more transfer limited server), but I am not impressed with the way they have handled my problem.