GoFuckYourself.com - Adult Webmaster Forum - View Single Post - rackshack woes - ticket now open for 48+ hours and unresolved. fuck this

rowan · 07-02-2003, 11:26 AM

Hmmm... so much for getting excited about rackshack's $1 setup.

I've had a trouble ticket open for 48 hours and the customer service guys say that the network team "may be a while." My 700Gb/mo server is effectively a 300-350Gb/mo server at the moment due to some weird network problem which is choking my outbound bandwidth at a maximum ceiling of 1.2Mbit/sec.

I can't afford to wait 48+ hours if something like this happens again... I have to move elsewhere. I'll be paying twice as much and getting less download, but at least I know I can get a result if something goes wrong.

Prior to this I was all for rackshack, because I know how to run a server. However, now that a network problem beyond my control has reared its ugly head, I see the real problem with rackshack - their support team is *very* busy answering elementary support questions and escalating an unusual technical issue seems to be very difficult. The frontend guys just say "it's being worked on, we can't tell you more."

I asked nicely for a pro-rated refund (I've only been on for 7 days, and 2 1/2 of those have been useless) but they have refused.

07-02-2003, 11:26 AM
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	rackshack woes - ticket now open for 48+ hours and unresolved. fuck this Hmmm... so much for getting excited about rackshack's $1 setup. I've had a trouble ticket open for 48 hours and the customer service guys say that the network team "may be a while." My 700Gb/mo server is effectively a 300-350Gb/mo server at the moment due to some weird network problem which is choking my outbound bandwidth at a maximum ceiling of 1.2Mbit/sec. I can't afford to wait 48+ hours if something like this happens again... I have to move elsewhere. I'll be paying twice as much and getting less download, but at least I know I can get a result if something goes wrong. Prior to this I was all for rackshack, because I know how to run a server. However, now that a network problem beyond my control has reared its ugly head, I see the real problem with rackshack - their support team is very busy answering elementary support questions and escalating an unusual technical issue seems to be very difficult. The frontend guys just say "it's being worked on, we can't tell you more." I asked nicely for a pro-rated refund (I've only been on for 7 days, and 2 1/2 of those have been useless) but they have refused.