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If I start doing well on a program I typically keep a very low profile and do everything I can to avoid contacting the sponsor or a rep. The main reason to be honest is that I am afraid the attention will just lead to the rep upping the shave on my account. If I contact a program it's usually over a payment issue.
I wouldn't go so far as to blow anyone off. Sometimes legitimate affiliates need to know the fine details such as exactly which countries count, how hits are counted, which payment methods are available for a given country. It depends on the circumstances and the methods the affiliate is using.
Some people are dumb but you might also view the people contacting you over things already answered as an indication that you need to present the information better on the site and make it more visible.
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