Quote:
Originally Posted by RuthB
Actually what usually happens in situations like this is the client (in this case lucas) contacts the merchants where the fraudulent charges were made, and usually in cases like this where it's obvious fraud the merchant(s) will simply refund the charges or cancel the transaction(s) before completed.
The bank itself charges $40 per chargeback request filed, it is not a Paxum charge.
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You should check this answer Ruth because if you are right and the VICTIM of the fraud really has to contact ALL of the merchants he has never transacted with and beg them for a refund himself, then Paxum is a total crock of shit.
He has reported the transactions to you. That is his job done. You now should dispute these charges.
One question you REALLY should answer is HOW your system didn't detect this very strange multi-country and I assume not usual activity on the card and block it in the first place?