Quote:
Originally Posted by deltav
Yeah, unfortunately a lot of companies that used to have reps active on the boards have withdrawn from that in recent years... there are a few holdouts but the numbers are dwindling.
I think a lot of them realized it wasn't worth it when you get out of control threads that devolve into mob bitchfests, even if the original complaint was valid. A lot of times someone would complain about such & such issue with whatever company and it would have been something easily resolved with a simple phone call. But instead you have a thread with 10 different posters ganging up on the rep, twisting their words around and taking shit out of context just to argue, etc. Don't have time to dig up some examples of this, but we all know they're out there.
I'm not defending CCBill across the board, they sure as hell have issues and I've made them aware of my opinions on more than one occasion, but I understand reps not feeling GFY is a productive use of their time and in part the community's brought that on themselves.
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I guess it's possible but I think it has more to do with them seeing that adult paysite processing is in decline when combined with the fact that the same people own PhoenixNAP (web host) which is thriving. I'd estimate they lost something like 50% of revenues in the last five years. Like many adult companies today I think they are doing the minimum until the business reaches the shutdown point where fixed costs exceed revenue.
If you think about it CCBill's revenues are in great part tied to paysites and affiliates even though they do other things too.