Quote:
Originally Posted by signupdamnit
It would make sense for them to comment on this stuff though. That's what they used to do anyway up until about the time when corvette left and that whole fiasco with processing for file lockers. It makes far more sense than 2,000 people calling and emailing to find out what is wrong.
Thanks again for updating on the status and getting in contact with them though.
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Yeah, unfortunately a lot of companies that used to have reps active on the boards have withdrawn from that in recent years... there are a few holdouts but the numbers are dwindling.
I think a lot of them realized it wasn't worth it when you get out of control threads that devolve into mob bitchfests, even if the original complaint was valid. A lot of times someone would complain about such & such issue with whatever company and it would have been something easily resolved with a simple phone call. But instead you have a thread with 10 different posters ganging up on the rep, twisting their words around and taking shit out of context just to argue, etc. Don't have time to dig up some examples of this, but we all know they're out there.
I'm not defending CCBill across the board, they sure as hell have issues and I've made them aware of my opinions on more than one occasion, but I understand reps not feeling GFY is a productive use of their time and in part the community's brought that on themselves.