Originally Posted by deltav

I highly doubt Webair employees are lurking on GFY for customer service reasons.

In my experience with Webair you really have to get in touch with the right people. There are some support guys there who appear to have reading comprehension problems (like you're experiencing, and yeah it can be infuriating) but the are some who're fully competent and will actually go out of their way to help out. AFAIK it's a decent-sized company, so that is going to be par for the course.