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mule · 07-16-2013, 10:56 AM

On June 9 one of my domains expired - I was travelling and couldn't renew it on time.
On June 11 I paid the $61.93 to have it restored.

A couple of weeks later I check, and the status in the Webair control panel is "locked in processing"

I send a support ticket, asking how long it will be locked in processing, and if there was anything else I needed to do.

The next day I get the reply: "I checked the status and your domain is locked in processing"

I breathed deeply, counted to 10, refrained from calling the guy a dipshit and decided to just forget it and wait.

On July 11, I do a whois, and see that the domain's staus is "pending delete"

I send a support ticket, explaining the situation and asking what's up.

I get this reply: "Hello, I'm going to be working on this. If you don't mind me asking, what is your webair account login email, or your customer ID so I can quickly find out what happened with the original requests to renew this domain? Please let me know. Thanks."

I breathed deeply, counted to 10, and refrained from saying "Dipshit, did you try the email address that I filled in on the support form?" I mailed back politely and told him what the email address was.

12 hoiurs ago I did a whois. My domain is unregistered and available.

Sent a support ticket, no response.

Can someone from Webair please respond?

edit: Support ticket #829942

07-16-2013, 10:56 AM
mule Confirmed User Industry Role: Join Date: Jan 2002 Location: hamsterdam Posts: 6,085	Webair, wtf??? On June 9 one of my domains expired - I was travelling and couldn't renew it on time. On June 11 I paid the $61.93 to have it restored. A couple of weeks later I check, and the status in the Webair control panel is "locked in processing" I send a support ticket, asking how long it will be locked in processing, and if there was anything else I needed to do. The next day I get the reply: "I checked the status and your domain is locked in processing" I breathed deeply, counted to 10, refrained from calling the guy a dipshit and decided to just forget it and wait. On July 11, I do a whois, and see that the domain's staus is "pending delete" I send a support ticket, explaining the situation and asking what's up. I get this reply: "Hello, I'm going to be working on this. If you don't mind me asking, what is your webair account login email, or your customer ID so I can quickly find out what happened with the original requests to renew this domain? Please let me know. Thanks." I breathed deeply, counted to 10, and refrained from saying "Dipshit, did you try the email address that I filled in on the support form?" I mailed back politely and told him what the email address was. 12 hoiurs ago I did a whois. My domain is unregistered and available. Sent a support ticket, no response. Can someone from Webair please respond? edit: Support ticket #829942 __________________ Converting like a mofo Last edited by mule; 07-16-2013 at 11:05 AM..