Quote:
Originally Posted by JOP
- They never send me a license (as agreed to before the sale)
- They never send me an invoice
- Several Scenes I bought are missing
- Metadata is missing
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Our sincerest apologies here Joerg. We totally dropped the ball here.
All content was delivered by download after order, the license was a completely custom license and that's where we dropped the ball and let it sit on someones desk without checking on it's completion. Our apologies.
The license and invoice have both been emailed.
- As for the metadata, if you look in your "download list" you will see 2 additional files, one called META DATA and one called COVERS. If you download the META file you will then have all the relevant meta data to all of your scenes. If you can't find this please let me know.
- Any missing content, please email me which scenes are missing and I will have Jonathan upload for you.
- As for the bad quality, please let me know which scenes are bad and we will fix. An error occured as one of our customers requested HD to be encoded at 960*540 and by accident we uploaded some of these files and they overwrote the original 1920x1080 files. We have since corrected this and re-added the proper files, you may have been caught in that gap.
Again, no excuses here, we completely dropped the ball on completing your transaction.
Contact me direct on SKYPE - anthony.simone65 or by mail at anthony (at) afsc.tv.