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Not sure what has gone on at Amerinoc but their service has slipped drastically over the past couple of years for sure!
Drastically slower responses to the tickets and really poor replies with no sense of urgency and a severe lack of keeping their clients informed.
Send a ticket saying one of your servers is down and you are likely to get a response like 'please check now'. I have had better from them and I still expect that.
As it happens I'm looking at moving away from them. I have a load of sites/servers there.
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Sharleen Spiteri - 1989 - In The Ass
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