I have a weird problem with my rackshack server, about 48 hours ago the MRTG graphs suddenly dived down to 1.2Mbit/sec outbound, almost totally flat like it was capped. I haven't been able to send above that rate since. I've done some experiments with shifting surfers on and off that server to confirm that it's a real issue, not just a funny MRTG stats problem. If I use the rackshack server for my TGP images, my prod dives from 230% down to 150% or worse - because it's loading so shit slow. If I switch them over to my other server, the load increases by about 1.5Mbit/sec... so the rackshack server should really be doing 2.7Mbit/sec out, not choking at 1.2Mbit/sec out.
The real issue here is the time it is taking to resolve. I reported it a day and a half ago, and the best response I've had so far is "our network team need to look at it, it may be a while, you will not be charged for any bandwidth you are not responsible for." (hello, not charged for extra bandwidth? I can't use enough!!!)
They can't define how long "a while" is.
How long have rackshack taken to response to YOUR support tickets, and resolve the problem?
