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^^^wow, I'm really surprised by that
I haven't used hostgator support in quite a while but when I did use it they were amazing. It's a shame if they've let service slide, that's a huge selling point in a host.
I use arvixe as well as hostgator, and I have availed myself of Arvixe's online support recently (no fault on the part of Arvixe, I was trying to do something on my cpanel and messed things up spectacularly) and they solved the issues promptly and efficiently.
Amerinoc and Certified seem to be quite popular around here as well.
@Josh, good luck with your new site
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