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If you'd like to send me the e-mail address on your Payoneer account I can check and see exactly why the ATM transaction did not go through.
At certain peak times of the day we can get a high amount of live chats. We also offer telephone/e-mail support.
In addition we have an "Instant Answers" tool on our website that can assist with most general questions (though of course not specific issues such as this) and an official community forum that has some great information.
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