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I still like Paxum compared to the other offerings, but jesus christ, you guys can't stop stepping on your own goddamn dicks.
Playing it down as "just shipping info" isn't cool. Neither is obviously trying to let this issue slip away without officially acknowledging it. Like, really? When would it have been serious .. when birth dates and SSN's were included?
You guys need to learn the meaning of "get out in front of it".
Why the fuck do you think this has blown up as big as it has done? Because you've treated the people here like chumps and it's very obvious.
It also demonstrates, admirably, how Paxum will likely react were there to be an even bigger not internally engineered problem.
Great going.
Next time instead of deny deny deny how about be proactive, get the details professionally and politely and privately, and then evaluate and handle the issue. And then ACKNOWLEDGE, and APOLOGIZE or INFORM.
Leaving this hanging for days is about the stupidest thing you could have done considering Paxum cares enough to employ two people to have a presence here.
EDIT: To add, yeah there's confusion in this thread. Who's fault is that do you think?
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