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Hostgator used to have amazing 24/7 live support, they would do anything for you, but now they seem to be trying to fob people off, I normally have to then hold their hands and point them in the right direction, but they still try to fob me off, then eventually we get there after I've helped them out sufficiently. Afterwards they never apologise about the attempt to fob, I suspect they are now under a lot of pressure e.g. increased workload, targets etc, whereas before they were enjoying their jobs and doing their jobs properly.
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