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Be available 24/7/365. If you cannot be then don't host anybody.
Have customer service reps respond to ALL tickets within 5 minutes. Then have a solution a considerable amount of time later, but don't sit on a ticket while it is being "looked into" or even "fixed" for 15 minutes while I am fucking my own leg out of desperation for "any news" you can offer me.
Cheap IPs and I don't want to have to tell you why I want them.
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