Originally Posted by lazycash

Funny, two weeks ago I had the best tech support experience I've ever had and it was Dell. Hard drive crashed on our office PC and after 15 min the ultra polite Indian guy determined it was indeed gone. They overnighted a new hard drive with windows pre formatted to a local tech guy. He then sits through an hour of LA traffic the next day to get to our office by the time they said they would. Puts the new drive in 20 min and our pc was back up and running not even 24 hours after my initial call. Obviously being a hardware issue under warranty is a lot easier than having a software issue, not sure I'd want to sit there with Dell's tech support for that.