Quote:
Originally Posted by CDSmith
Is there a url to that wiki? If so, pls post it.
I will start sending it as a standard reply to anyone ICQing me with "u there?" from now on.
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It's an in-house wiki. It was pretty brief, which I think is the point!
But it says...
Instant Messaging Best Practices
The goal of this page is to facilitate more effective communication using instant messenger in the office--and especially with business partners. Please feel free to add and edit as ideas come up!
-IM'ing is meant for things that require urgent attention. Most communication should be done through email, even if it's just a quick question. This will allow us to focus more on the tasks at hand.
-When writing a message, make sure the whole message is communicated at once. That is, the first time you hit enter and send the message, your point should be conveyed in its entirety with no additional message needed for the recipient to give a complete response. The only exceptions would be if a message is too long to be sent in one communication or if you need to send links or files separately. This helps ensure a minimal amount of time is spent by both parties--and time/focus is everything!
Now if I could just write a wiki that would move the team (and the industry) over from ICQ to Skype, I'd be a lot happier.