Originally Posted by **********

First, do not out them. This could get you into some legal trouble.

You can fight this - we fought this once, and we won. We provided a special license and did lots of customer work for a customer who decided to charge back almost $6000 in fees to us. Instead write it off as a loss, we contacted the merchant provider (Google Wallet in this case) and provided them with Proof, screenshots, emails, support ticket posts and even Google Analytics showing these fuckers used and benefited from our work. It took about 3 months but we fought it and won.

You can do the same thing but you have to gather up all of your notes and emails (with headers), screenshots and any other materials you can.

Even though it is not a tangible item and was a digital only deliverable, you can still fight it and win, no lawyers necessary.

If you want to know more about what we did to win please contact me and I will be happy to assist. http://www.2much.net/contact.php