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When I was a travel agent I never once had a complaint from a client I booked on Singapore Airlines. Totally topnotch from both the agent and the passanger side.
Virgin, I have had trouble with on the economy level. If you are going in the higher classes then they are good (and they have premium economy which some people did like) but normal passangers are packed in tight.
KLM, again..not many complaints and the ones I did get were on shorthaul flights from London to Amsterdam in a period where they were losing luggage often. Don't overlook United either. They have had an overhaul of their transatlantic planes. I flew one of them last year and their entertainment system was great. They had a large selection of movies, and tv shows in various languages as well as video games that could be played on the seat back thingies. I was impressed.
Strangely the best entertainment system I have had on a American carrier was US Airways. My folks are in Philly which is one of their hubs so I take them from time to time and not only were the staff very good and friendly but I liked the ability to stop and start movies at anytime I wanted to rather than having them all playing on loops. They stink on internal flights but transatlantic they are a sleeper hit ;)
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