To be fair, got an email just now:
Quote:
Hi there,
Thank you for your reply and for your clarification as well.
The codes have been tested from your account and regrettably I experienced the same. I must admit that our previous message was a result of a misunderstanding of the case but this time as it cleared up the case has been forwarded to our technicians for further investigation and review.
This issue got the highest possible priority as it is our intention to make sure you are happy with the service we provide. Till the fix comes, I may need to ask your kind patience. As soon as there is a resolution, we will inform you right away.
Your anticipated understanding is much appreciated.
Kindest regards,
Dennis - AWE
Account Manager
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