Quote:
Originally Posted by tranza
AGAIN!
My e-mail was changed on the account last year, but guess what? When it's time to reset the password, the key is sent to the e-mail used to CREATE THE ACCOUNT, and not the current e-mail!!
Pretty smart, huh?
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Hey tranza,
The email password reset authorization key is always sent to the LOGIN email address for any Paxum account, which is not necessarily the PRIMARY Email on the account, and is not always the email address used to register the account if a login email change has been completed.
The LOGIN email is the email address you enter into the Paxum login page any time you login to your Paxum account.
What has happened in your case is that you added a new email address and changed it to your primary email address, however a request for your login email to be changed to your new email address was never received by our support department. Therefore your login email was never changed.
This can be easily fixed though. You have received a reply to the support ticket you opened today regarding this matter. Please follow the instructions contained there. Our support department will directly assist you to reset your password and change your login email so that future notifications will be received.
Thanks,
Ruth
