There's been a similar thread to this a while back but I want to touch on this again.
I had a member sign up today, download what he wanted and then contacted me and the biller (Epoch) to say that he could not download the content and demanded a refund.
I checked our Strongbox reports and saw that ha had in fact downloaded several GB of content so was just trying to pull a fast one. Meanwhile Epoch just refunded him without even contacting me first!
I've expressed my anger to Epoch regarding this but it seems that they are shift scared of charge backs and want to remain whiter than white!
So, how do we fight these bastards? It's these sort of people that up the content to file lockers and then post on forums.
Do we threaten to rat them out publicly on their Facebook page or something or do we remain professional and move on?
I always try and remain professional but this incident has really rattled my cage today!
