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Q. I am discontinuing MasterCard processing on my account. What will happen to my existing subscriptions that pay with MasterCard?
Consumer subscriptions with recurring payments billed to MasterCard will be cancelled if you do not pay the MasterCard registration fee.
Q. How long does it take for my account to be approved by MasterCard?
You should be able to start processing MasterCard transactions within two or three business days under normal circumstances.
Q. How will my MasterCard transactions show up on consumers’ credit card statements?
All transactions display on consumers’ credit card statements as CCBill.com *[first 12 characters of merchant’s company name]. This is called a Dynamic Descriptor. The Dynamic Descriptor appears on statements along with the CCBill Consumer Support phone number.
Q. I want to pay the fee and continue processing MasterCard, what do I need to do?
It would be a good idea to make sure that all of your contact information on file is up-to-date and that your business name on record is the way that you want it to appear on consumer’s statements. Other than that, there isn’t much you need to do. CCBill is handling this transition on the assumption that you want to opt-in to the service if you already have it so as to prevent the cancellation of any of your recurring subscriptions that use MasterCard for payment. If you want to keep using the service, simply do nothing and we will handle the registration process for you and the initial annual registration fee will be deducted from your CCBill account on or about May 24, 2013. To update your contact information or to inquire about your current Dynamic Descriptor, please contact CCBill Merchant Support.
Q. Where did Search and Shop go?
As the business needs of our Merchants changes over time our business model also must change to meet the needs of our clients. These changes have resulted in the removal of the Search and Shop feature and are a direct result of our continued effort to meet the current and future needs of our merchants.
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