06-27-2003, 07:06 AM
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Too old to care
Industry Role:
Join Date: Jun 2001
Location: On the sofa, watching TV or doing my jigsaws.
Posts: 52,943
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I think a lot of this depends on how you regard your members and the service you offer.
Treat them like members of a club and you will keep them longer.
Treat them like cattle and maybe someone else will round them up.
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