I haven't had any serious issues with candid's support. I managed to get a reply from them on icq when I my apache crashed. On a side note, I NEVER managed to get the support tickets to work. They go to a 404 when I click 'send'... I've had another small issue I asked them on icq a week back without a reply (nothing urgent though). They really ought to have slightly better support, their sales team is 24/7, I wish their support took a look and learned.
