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I had 3 dedicated servers with webair for 5+ years. Thankfully I had uptime monitoring with another company to notify me when services were down so that I could contact live help to have them bring them back online, otherwise I am sure I would have had LOTS more downtime.
In the last instance my hard drives were failing. They suggested moving into the cloud. I repeatedly told them how I could not afford any extended down time to which they assured me I would not.
First I was told it would take 24 hours, then 48 hours, then a couple more days, which ultimately turned into 3-4 weeks of downtime.
They cost me $15k in lost profits. Obviously all of the money lost while the sites were inaccessible as well as the money lost in the weeks following due to them causing my SE rankings to disappear due to the downtime (I do SEO for a living).
I expressed my frustrations, lost income, told them I would happily back up that I had indeed lost that much. Guess what they offered their customer of 5+ years to make up for the HUGE loss? A measly $300 and some change...
That was the day I left Webair.
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