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I had a similar issue with Wells Fargo.
Okay I have my personal account out of Texas and it goes to my Texas mail.
I incorporate here in Vegas, set up all business info in Vegas, licenses, mail box etc.
I set up my account.
All my checks come to my box here in Vegas but when it comes time for my CC I get the password mail here in Vegas but they send the CC to my personal mail box in Texas.
So I'm sitting there for a week wondering what happened and then come to find out I'm going to have to have someone mail me my card from Texas or wait much longer to have a new one issued.
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