I guess that means no soup for me?
Have you tried calling their toll free number? They should be able to help you.
PayPal Customer Service Agents are available to help you 7 days a week, from 6 A.M. to midnight CST.
Call us toll-free at: 1.888.221.1161
We may only discuss an account with the account-holder. Please have the following information available when you call:
* Your telephone number
* Your email address
* The last 4 digits of your credit card or bank account
registered with PayPal
For security reasons, we must verify the above details before discussing any account-specific information.