Quote:
Originally Posted by FreeOnes
Congratulations, well done!
How fucking difficult should it be to add a second user to an account?
"Manage user that have access to the account"
You blew my mind how stupid humans can be!  
Sorry, but you left me no choise to create this thread. I spend lots of time to solve this in a normal way... |
Hi Maurice,
I've looked into your situation with Paxum support. It seems the main problem at the moment is the requirement for your employee to first have a verified Paxum account in order to be able to be given access to the FreeOnes Paxum Business account.
For security purposes, anyone wishing to be given sub-access to a verified Paxum Business Account
MUST have a verified personal (or business) account within the Paxum system. Every Paxum
Account must be verified INDEPENDENTLY; regardless of the referring account.
Your employee is not yet verified within our system, and that is the reason they cannot currently be added to your Paxum account. You were informed of this in a support ticket reply.
NB - Any Business Account Holder can add ANY Verified Paxum Account-holder
as a sub-account to their Business Account, providing access
specified by the Business Account-Holder
We advised you to contact your employee directly to find out what they needed to do to finalize the verification process as we are not at liberty to disclose those details to anyone but the client.
After that ticket reply was sent to you, a document was submitted for your employees account, however that document was rejected.
Due to our verification rules, we are unable to accept a document that displays
any name other than the actual Paxum account-holders name.
Once your employees Paxum account is verified within our system, it is a very simple process to provide them access to your FreeOnes Paxum Business Account.
I have sent an email to your employee describing what steps need to be completed in order to verify their account. Hopefully this will help to resolve the issue promptly.
I'd like to take this opportunity to also mention that, EVERY single time a support ticket is created by one of our clients, that client is given the opportunity to provide us with DIRECT feedback about the handling of that ticket. Every single time.
If you feel you have been treated poorly, have complaints about our handling of your issue, or if you'd like to praise the support experience you had, please take a few minutes to complete the customer satisfaction survey and express your views to us. This is the best way for us to evaluate our customer service practices and provide the best service.
Thanks
