Quote:
Originally Posted by suesheboy
Who makes that decision and do they have a telephone number?
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The specific situation related in this thread was taken all the way to the top, and without any need for phone calls. It was an obvious error and it was resolved promptly and efficiently.
Quote:
Originally Posted by vvvvv
I wasn't commenting on this ticket, Ruth. I was commenting on previous tickets. Read what you quoted. "Now I have to wait..." It means I have to wait for a response. Not that I have received one.
I have received replies in French and then had to let them know I obviously don't speak French since my question was in English. Then someone else deleted the French reply and gave it to me in English. Very broken English.
Lately I guess I could state that replies have been much better. Clear and concise when compared with the replies from the first few weeks Paxum was in business.
Also... No drama. Just wondering if anyone else had their payment reversed. And the negativity would be cast towards ND, not Paxum. ND went from completely solid to one flub after another. I guess they are now a "new" company again. Here is to hoping they work the kinks out and get back to solid sooner than later.
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Thanks for clarifying. I'm glad you feel our customer support replies have improved since we launched. Thank you for using Paxum!
