Quote:
Originally Posted by Ordo
When Phatservers was Phatservers, they were amazing. I've been with them for several years now, $150 for a managed dedicated server with unlimited everything was great! But since it became Amerinoc, I've had problem after problem, server crashes and now, I've been trying to get something resolved since the last server crash last week and I've not been able to get support of any kind.
I've submitted tickets, emailed and even tried to call a couple of times to no avail. I can't send or receive emails because every time I open Outlook I have to download the next batch of over 65,000 error emails. I've had about 1 million emails since last week.
Still no help.
I need a new host once and for all.
Who can I get a similar hosting account with for the same money or less that actually has support?
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I personally called you back yesterday morning (26th) at the number you listed in your email to us and left a detailed message for you when you didn't answer. In my message I gave you the new temporary password I set for you. I also sent it to the gmail account you had on file with us so it didn't go to your primary account that is running through this server so you would be able to log into the client portal and support area to view tickets directly as you stated you no longer knew your password to access these areas. Prior to your ticket today the last ticket on file is from 11/28. I just ran through the call logs and there are no messages from you today nor any calls that I see that match up to your number that is on file which is the same one you listed in your email that I called you back on.
Did you get my message with the new password?
Did you get the new password I emailed to your Gmail account?
Is there another method you would like us to use to contact you that isn't on file?
I feel for your frustration and we want to get this straight for you, but I did reach out to you right after you emailed to the number you listed. As to your frustration with us since we became AmeriNOC, we are still the same people, same owners, top 4 Techs have all been with us since we were Phatservers, we've added more techs since the name change, so I'm sorry if you feel let down somehow, but I don't see any tickets from the last 8 years that are unresolved except the current one.
Please try checking your voicemail or Gmail if you want us to help you with this further.
* Correcting myself if you see this, I do see a couple of other tickets opened up under a different email account attached to your name, they were replied to though. Another option, as a reminder, if the Gmail account you used to use is no longer in use you can always log into your accounts using Webmail as we provide two options for that with the control panel.