Quote:
Originally Posted by Ann-Angelcom
Lmao crocmint.
Mark the issue I have with ccbill is that a simple script on their end could weed out the signups BEFORE they even hit. I should not have to sit and review all my signups on a daily basis if a simple script on their side would do the task very effectively.
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Well ok, but lets think about this a second.... lets say someone steals your credit card from your wallet or online, but you don't notice it right away. The only time you would notice un authorized charges is when you get your statement in the mail. How would CCBill know for sure?
Also there are other threads on GFY where people complain about CCBill's scrub in that it is too tough, a direct opposite to your issue having it be too soft. Personally, I don't care how CCBill does it as long as it protects me from chargebacks as much as possible. It is afterall in everyone's best interest.
... and yes, you really should monitor your sales every day. Don't forget, that its actually you responsible for your account, not CCBill. So if you don't monitor, and if you don't handle chargebacks / frauds / refunds etc, CCBill can blame you and cut you off.
Do this : Contact your rep at CCBill, tell him about these chargebacks, and ask him what you can do as a merchant to minimize it. They may have some advice that differs from mine. I still think monitoring is important. It is simple to do and takes only a few minutes.
Plus don't forget that CCBill can post all kinds of details about the purchase to you. You can always write a script that can help you identify fraud such as some GeoIP matching, or create your own blacklist & whitelists and compare identifiers like names, email address, ip addresses etc against your own lists, etc.
Quote:
Originally Posted by Ann-Angelcom
Call customers? Look at my site policy lol. We call and review customers!
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Well actually, not ALL customers, but some. And don't forget, it's all in how you write it. When you call to verify a customer, you're doing it to protect yourself of course, but what you want to do is play-up the idea that you are protecting your customers from identify theft. How? When you call a customer, you are verifying that they made a purchase, and informing them when their card has been used without their permission.
Quote:
Originally Posted by Ann-Angelcom
Again something that can't be done all day every day.
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Maybe not, but a quick scan of your daily sales takes a few seconds. And if you see a woman's name in your list, that is probably a fraud. Give her a call to confirm, and void the transaction within 24 hours saves you the much bigger cost of a chargeback and loss of your account.
Quote:
Originally Posted by Ann-Angelcom
But the new method of calling has provided some great results in tracking fraudulent accounts. But it's not enough. Ccbill needs to step up and help. Only so much I can do on my end.
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CCBill, Epoch, Segpay etc all have similar issues and each have their own way of dealing with it. Contact your guy at CCBill and see what they have to say. Don't get me wrong, I am agreeing with you. If a biller comes up with someone new to avoid or prevent chargebacks, they will be the kings of the online billing world thats for sure.
Cheers!