Quote:
Originally Posted by Kovachi
Look above, did you read this line from your own counter-part Chris?
"By the way, this is the same for every program that uses Choice Bank to issue cards not just us"
Gotta laugh at the same company saying two different things. |
Quote:
Originally Posted by RuthB
Actually, as happens sometimes, more information came to light as a result of these queries. Both Chris and myself are predominantly sales here at Paxum, and so we aren't always fully aware of specifics pertaining to individual situations, particularly with regards to support issues.
Our assumption was that Choice bank had the same agreement with all their prepaid card accounts, however as a result of this query we were both informed otherwise.
Therefore, at the time my colleague posted the above quoted statement, he was posting what he believed to be true at the time.
We do apologize that the incorrect information was initially posted.
Thanks  |
No, what happend here is not "incorrect information was posted"
What did happen was that Chris posted his BELIEFS, and if one does that, in his position and under those circumstances one should clearly type that.
He should have said
"
I believe this to be the same rules or TOS for everyone using Choice bank for their prepaid cards"
Keywords: "I believe"
Instead, he stated it as a fact,
"By the way, this is the same for every program that uses Choice Bank to issue cards not just us"
Keywords: "this is the same"
on top of that, stated with a "by the way" which is often used to show that "I am right" or "I know the real circumstances, you do not...". With that he comes across as condescending and know-it-all, which makes it even worse when he then is proven wrong.
The ONLY thing to do in such position, would be to fully apologize and then learn the lesson to not do statements about things unknown to oneself or clearly label them as beliefs. He could have said "I will check if both we and Payoneer have the same TOS with Choice Bank and come back with an answer" or even just say that "Since I work for Paxum, I can only speak for us and we have x and y rules that apply to us".
Making bold statements, about others, which are wrong, are just bad for business and one owns reputation.