Cascading won't show up too much, the only way to really test it is to switch from one primary processor to another ie ccbill first to epoch first, then you need at least 1 month to give any kind of clear indication as to whether there is improvement, realistically closer to 3 months so you can really look at the day to day patterns.
It's interesting you mention this theory, as I have a feeling it is the case also. A couple of years back I would speak to a rep and go through some ideas as to why it was so bad, then overnight things would pick up, time and time again (without implementing said ideas..). Now I reckon i've just been dumped in the shit pile and left to rot haha.
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