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Going by 10 years of history with us - we get many refunds from larger payment price points. e.g. 99.95/yearly as people have buyers regret and try to blame the service we have on failure to provide. If you notice your high price points are doing 10%ish refunds (which is noticeble to us!), this has been common on our network. It is always best to give a refund then get a chargeback for our industry. ccBill does a great job at minimizing this, and sometimes, at the discretion of programs, they should be pro-active as well.
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