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Old 11-14-2012, 07:03 AM  
GonZo
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Join Date: Jul 2002
Location: Atlanta,Ga.
Posts: 3,180
Quote:
Originally Posted by TheSquealer View Post
Not responding to customer support tickets is something you control 100%

Why have ticket system and then force people to come to the boards... then tell people on the boards to contact you by email?

There is no excuse for poor customer service,... ever. It's not a joke, its people's money.
Move it off the boards at all costs.
People might start publicly comparing notes.
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