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Zendesk is good
and this November 13th I know of Groovehq coming out of invite only beta, and I have been running it for a while with excellent results and I'm very satisfied. Email, facebook and twitter integration all built into the system from start. And comes with a free mobile client also, to look at or handle ticket responses directly from your phone.
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The truth is not affected by the beliefs, or doubts, of the majority.
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