Quote:
Originally Posted by epitome
Likely going with Kayako for support solution (playing around with trial now) but I want to make sure we are not missing anything else out there with API support.
Know of anything as good or superior to Kayako that we can tightly integrate with all of our different systems?
Another important consideration is one back end for numerous brands and departments that can have their own unique front end.
|
Have a look at:
http://www.otrs.com/en/software/otrs-help-desk/ (free)
and also have a look at:
http://sirportly.com/
Both of those are VERY good support systems that are overlooked. If you opt for sirportly, email them and ask them about a discount so they become more comparable to kayako. The guys at sirportly are VERY responsive and very approachable.
__________________
Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning.
|