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Old 10-31-2012, 01:17 PM  
Chris
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Join Date: May 2003
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The OP's account has been verified once the last requirement was fulfilled. We do not normally go this far in trying to verify an account, unless something catches our attention. In this case it was the fact that the id that was submitted was eerily similar to the expired one. Normally there are changes in the pictures, or numbers, but here the only change was the expiry date.

We have done our research, and in the particular state which issued this id, it is possible for this to happen, but we felt that it was necessary to go to the highest level of verification, the one we use for ACH deposits and withdrawals, and ask for an actual picture of the person. This is a rare occurrence, and we have tens of thousands of account holders that can vouch for it.

We regret causing such inconvenience, but we would rather be safe than sorry. We are doing our best to accommodate everyone, and every day there are special circumstances we deal with. We are continuously adjusting our procedure in order to make sure that everyone is looked after. We know we have some of the strictest KYC around, but that is our way of ensuring that we do not follow in other defunct programs' footsteps. We deal with special cases on an individual basis, and our knowledge base grows continuously.

We do our best to provide the best service we can to everyone, and Ruth and myself are always there to make sure that every single person is heard and understood. We also try to make everyone understand our point of view, and make sure that the rules we have to abide by are respected. Sure, everyone has the option of going to other programs that do not care about KYC, but history has shown that it can be a dangerous game. We are stringent in our requirements because we want to make sure everything is by the book, and even though it's a pain, we know exactly what the benefits of doing this are, which is why we are so keen about it. We don't wan't to put anyone's funds in danger, and that is not up for discussion.

Once again, I wish to underline the fact that the circumstances surrounding this particular case were special, and that we do not normally ask for this much when verifying an account. I want to thank the OP for cooperating with us.
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