Originally Posted by RuthB

Hi Patrick,

Unfortunately Choice bank (the provider of our Mastercards) views all external funding (including partial refunds) as an infringement of regulations and any time they see such transactions they demand an explanation. We do find this policy to be rather ridiculous and we are trying to have it removed. Unfortunately for the time being it is in place and we must abide by it, the same way we must abide by all regulations relating to our business.

I have escalated your problem internally and we are doing what we can to resolve this situation. We have reached out directly to Choice bank. It is unfortunate that Moniker is not providing you with any assistance in this matter, as a receipt from them would be the fastest solution.

While we continue to try to resolve this issue I would strongly advise that you cease trying to withdraw funds via your Paxum Mastercard as you will only incur decline fees at the current time. Please wait and we will let you know when it is okay to use your card again.

I'll let you know as soon as I hear anything further about this.

Thanks,

Ruth

Originally Posted by _Richard_

hmmm seems like common sense..