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I have the same o similar problem with them in a reseller package. Lots of tickets without a good resolution... Finally they told me that max_connection_limit = 50 for each mysql user, but I can confirm that when one of the different users in the reseller account reached the max_connection_limit all the other (and innocent) users were afected by the same problem, so all Wordpress and scripts that depended from MySql were down.
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